Razer Gold Privacy Policy — How Your Data Stays Secure

When you create an account and use Razer Gold's services, various types of data are collected. These can be grouped into three main categories:

One important note on financial data: Razer Gold only stores your mobile banking number — your full PIN or password is never saved. All payment processing runs directly through the secure servers of the respective mobile banking service.

Razer Gold only collects data for specific, necessary purposes. Every piece of information has a defined reason behind it — data is never collected out of curiosity or on the off-chance it might be useful later.

• Identity verification: Identity information including your name is required to verify your age and prevent duplicate accounts.
• Service Operations: Contact and financial information are essential to provide core services such as deposits, withdrawals, and gameplay.
• Security: Device and IP data are used to detect unusual login activity or fraud attempts.
• Legal Compliance: Retaining transaction records is mandatory under Anti-Money Laundering (AML) regulations.
• Service improvement: Usage data is analyzed to understand which games are most popular and where issues are occurring.
• Contact: Your email and mobile number are used to send important updates, security alerts, and promotional information.

Razer Gold never uses your data for profiling or supplies it to third parties for advertising purposes.

Your data stays within Razer Gold. In specific circumstances, limited data may be shared externally, but always for a defined purpose and under a contractual confidentiality agreement.

Parties your information may be shared with:

• Payment processing provider: The necessary information is shared to process transactions with bKash, Nagad, and Rocket. These are our partners, and each has its own privacy policy.
• Game Providers: Statistics such as how long you spend on a particular game may be shared with the provider, but never your personal identity information.
• Law enforcement agencies: Sharing data in response to a valid court order or legal requirement is a legal obligation for Razer Gold. This is not within our discretion.
• Audit body: Limited technical data is shared with independent auditors for RNG and fairness verification.

Cookies are used on the Razer Gold website and app. Cookies are small text files stored on your device that help enhance your experience.

Types of cookies used on Razer Gold:

• Essential cookies: These are needed to keep you logged in and remember your language settings — disabling them will prevent the platform from working properly.
• Functional Cookies: To remember your preferred games or bet types for your convenience. You have the option to turn this off.
• Analytics Cookies: Time spent on each page and where issues arise are tracked to improve the service. No personally identifiable information is involved.

You can disable cookies from your browser settings. However, disabling essential cookies may cause issues with logging in and gameplay. Razer Gold does not use third-party advertising cookies.

Razer Gold does not hold onto data beyond what is necessary. Each category of information has a defined retention period:

• Account Information: Retained for as long as your account is active. After closure, kept for 5 years for legal compliance, then permanently deleted.
• Transaction Records: Retained for 5–7 years in accordance with financial regulatory requirements. This is a legal obligation.
• Betting History: Retained for 3 years after account closure, then automatically deleted.
• Cookie Data: Session cookies are deleted as soon as you close your browser. Long-term cookies are stored for a maximum of 1 year.
• Support conversations: Retained for 1 year after the issue is resolved, then deleted.

You may request deletion of your data beyond what is legally required to be retained. All such requests are processed within 30 days of receipt.

You have a number of rights over your own data on Razer Gold. You can exercise any of them at any time — no questions asked.

To exercise any of your rights support@razergold.bestEmail us or reach us via live chat.

Razer Gold uses industry-leading technology to keep your data secure. Below are some of the technical safeguards that typically run behind the scenes — invisible to users, yet active in every transaction:

• TLS 1.3 Encryption: All communication between the website, app, and servers is protected with state-of-the-art encryption. There is no opportunity for interception.
• Password Hashing: Your password is never stored directly — it is converted using bcrypt hashing. Our staff cannot view your password.
• Firewall & IDS: Multi-layer firewalls and an Intrusion Detection System monitor servers around the clock.
• Regular Security Audits: The entire system undergoes independent audits by cybersecurity firms at least twice a year.

That said, no one can guarantee 100% security on the internet — and we believe in being upfront about that. You also have a role to play: use a strong password, keep 2FA enabled, and report anything suspicious to support immediately.

Razer Gold strictly prohibits anyone under the age of 18 from using the platform. No data from minors is knowingly collected.

Date of birth is verified at the time of registration. If an account is suspected or confirmed to belong to a minor, it is immediately suspended and all collected data is deleted.

If you believe someone you know who is a minor is using Razer Gold, please notify our support team. We will take prompt action.

Razer Gold may update this Privacy Policy from time to time. Changes may be driven by new legislation, new technology, or updates to our services.

For significant changes — such as the collection of new types of data or updates to our sharing policy — you will be notified at least 30 days in advance via your registered email or on the platform.

For minor changes, only the "Last Updated" date on this page will be revised. We recommend checking this page regularly.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy. If you object to any changes, please withdraw your available balance before closing your account.